USTA National Tennis Center Inc.

  • Front Desk Supervisor

    Posted Date 4 weeks ago(9/24/2018 12:37 PM)
    ID
    2015-1727
    Category
    Other
    Location
    US-NY-
  • Overview

    • Collaborate with Sr. Business Manager in the organization and sales of tennis programs court time and
      events providing service to tennis playing community.
    • Coordinate, train, and oversee the Front Reception Desk/Guest Service reception area.
    •  Provide supervision and direction as to the functions of the Front Reception Desk and the Programs
      Department as assigned by the Sr. Business Manager.
    • Manage Tennis Source court booking system.
    • Facilitate and monitor Inventory and sales of Retail items.

     

    Responsibilities

    • Handle phone calls to Front Desk & Program Office regarding the sale of ITC programs, schools,
      events, open time rental, tournaments and/or any information on tennis activities at the NTC.
    • Provide direction and supervision to the Front desk staff concerning all aspects of the Guest Service
      experience and program registrations.
    • Create a seamless cross functional team for the purpose of blending the departments to create an
      optimum customer service experience.
    • Staff training, scheduling, recruiting, and charting of Front Desk staff performance and goal setting.
    • Manage and monitor Court assignments to players for open time, donated courts, private & group
      lessons in computerized reservation system.
    • Process junior and adult tennis program registration utilizing current TennisSource software system.
    • Coordinate, create, maintain, and market all Tennis Programs including community tennis programs
      such as adult and junior competitive leagues, and all other NTC programs to generate revenue and to
      assist in the growth of Tennis.
    • Coordinate and maintain online registration process. Data entry as needed for registration and billing
      information into computer.
    • Keep up to date with all of the tennis programs offered at the NTC. Provide excellence in customer
      service to NTC patrons, ensuring that all information provided to customers is up to date and accurate.
      Keep abreast of all program openings, which classes are fully booked and which are waitlisted. Be
      familiar with all playing level qualifications, professional staff postings, registration dates and deadlines.
      Keep Front Desk staff informed of latest information and other posting at it pertains to the program
      schedule and events at the NTC.
    • Responsible for the accurate accounting of Inventory and sales of Retail items sold at ITC.
    • Responsible for answering all questions from the customers accurately and in a timely manner.
    • Serve as assistant to Sr. Business Manager regarding additional duties as assigned (ie: type program
      related documents, letters, mailings, print materials for program registration and bulletin board updates
      etc.).
    • Assist with USTA NTC tournaments as assigned.
    • Assist with research of unpaid, open customer balances and timely resolving, etc.
    • US Open duties as assigned.
    • Other duties and ad hoc reporting as assigned.

     

    Key Performance
    Indicators

    • Feedback from Sr. Business Manager, Director of Tennis.
    • Quality and timeliness of work.
    • Completion of Annual Performance Goals and Objectives established by the Sr. Business Manager.

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