Returning Candidate?

US Open Guest Services Team Member (Seasonal)

US Open Guest Services Team Member (Seasonal)

ID 
2017-2103
Posted Date 
5/26/2017
Category 
Other
Location 
US-NY-Flushing

More information about this job:

Overview:

It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 

 

We are seeking Guest Services team members who play an essential role in the US Open guest experience.  In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world.   Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service. 

Responsibilities:

  • Greet and guide all guests in a welcoming and friendly manner
  • Respond to guest concerns respectfully and calmly
  • Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
  • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
  • Manage and resolve conflicts by following the USTA policies and procedures
  • Answer guest questions with regards to event and stadiums (example: location of particular match, concession stands, & restrooms)
  • Review each ticket to ensure authenticity
  • Coordinate with ushers to direct guests to correct seats
  • Keep aisles and stairways clear of objects and guest gatherings to ensure safe entry/exit
  • Work closely with Supervisor and/or Area Director as needed

Qualifications:

 

  • Previous guest or customer service related experience
  • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
  • Available to work for the full duration of the US Open tournament
  • Must be able to work 12+ hour shifts and be available days, nights and weekends
  • Willing to work outdoors in various weather conditions and able to stand for extended periods
  • Personable and proactive team player with excellent communication skills
  • Remain calm and focused in a fast-paced environment as well as during stressful situations
  • Bilingual (a plus, but not necessary)