USTA National Tennis Center Inc.

  • US Open Event Operations Supervisor

    Posted Date 4 months ago(4 months ago)
  • Overview

    It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?


    We are seeking Event Operations Supervisors who play an essential role in the US Open experience. In this role, you will supervise the setup and breakdown of all US Open-related events, corporate outings, and team-building events.


    • Greet and guide all guests in a welcoming and friendly manner
    • Ensure non-smoking rules and other public safety concerns are responsibly handled and enforced
    • Respond to guest concerns respectfully and calmly
    • Report unattended bags and packages
    • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
    • Manage and resolve conflicts by following the USTA policies and procedures
    • Ensure staff take their appropriate break without affecting coverage
    • Report medical situations, incidents, or emergencies immediately to the command center
    • Responsible for supervising a team of 10 employees
    • Supervise the setup and breakdown of all US Open-related events, corporate outings, and team-building events
    • Supervise the setup of all office locations and restaurants throughout the National Tennis Center
    • Coordinate the installation of all TVs throughout Arthur Ashe Stadium and the US Open grounds
    • Manage the daily US Open giveaways
    • Maintain inventory levels of all equipment, ensuring all equipment is returned to proper storage location upon conclusion of use
    • Other duties as assigned by Senior Coordinator, Facility Events


    • Previous supervisory experience
    • Must take initiative and be able to motivate a team
    • Previous guest or customer service experience
    • Basic knowledge of computer programs
    • Ability to lift 50lbs+
    • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
    • Must be available to work for the full duration of the US Open tournament (approx. 3 wks)
    • Must be available to work 12+ hour shifts and be available days, nights, and weekends
    • Willing to work outdoors in various weather conditions
    • Must be able to stand and walk continuously for extended periods of time
    • Must have excellent communication skills with a thorough understanding of written and spoken English
    • Personable and proactive team player with excellent communication skills (vendors/ sponsors/guests)
    • Remain calm and focused in a fast-paced environment and during stressful situations
    • Expected to learn locations within Arthur Ashe Stadium and the US Open grounds
    • Forklift experience preferred
    • Driver’s license preferred


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