USTA National Tennis Center Inc.

  • US Open Event Operations Team Member (Seasonal)

    Posted Date 2 weeks ago(4/6/2018 1:27 PM)
    ID
    2018-2320
    Category
    Other
    Location
    US-NY-Flushing
  • Overview

    It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 

     

    We are seeking Event Operations team members who play an essential role in the US Open experience.  In this role, you will maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times.

     

    Responsibilities

    • Greet and guide all guests in a welcoming and friendly manner
    • Ensure non-smoking rules and other public safety concerns are responsibly handled and enforced
    • Respond to guest concerns respectfully and calmly
    • Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
    • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
    • Manage and resolve conflicts by following the USTA policies and procedures
    • Setup all office locations and restaurants throughout the NTC
    • Assist with the installation of all TV’s throughout the site
    • Assist with the setup and breakdown of daily US Open giveaways
    • Clean and organize all “Events” storage locations
    • Other duties as assigned

    Qualifications

    • Must be able to lift 50lbs+
    • Previous guest or customer service related experience
    • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
    • Available to work for the full duration of the US Open tournament
    • Must be able to work 12+ hour shifts and be available days, nights and weekends
    • Willing to work outdoors in various weather conditions and able to stand for extended periods
    • Personable and proactive team player with excellent communication skills
    • Remain calm and focused in a fast-paced environment as well as during stressful situations
    • Bilingual (preferred)

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