USTA National Tennis Center Inc.

  • Vendor Zone Supervisors

    Posted Date 2 months ago(4/6/2018 1:39 PM)
    ID
    2018-2332
    Category
    Other
    Location
    US-NY-
  • Overview

    It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 

     

    We are seeking Vendor Zone Supervisors who play an essential role in the US Open guest experience.  

    Responsibilities

    • Greet and assist all staff and guests in a welcoming and friendly manner
    • Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
    • Establish and maintain an effective working relationship with the cleaning vendor and their management team
    • Supervise and actively monitor performance of the cleaning vendor’s staff under your assigned location throughout the day to ensure the following:
      • Vendor’s management team uses and maintains clip boards with each days deployment containing employee names, shift times and deployment locations
      • Review contractual deployment schedule for your area and ensure contractual headcount/staffing levels are achieved by vendor
      • Identify all issues noted (i.e. Unfilled cleaning positions, tardiness, poor performance, etc.) to Facility Operations Manager in real-time
      • All staff are present each day and throughout their entire shift at their defined employment location
      • Proactive cleaning of all responsible locations assigned and minimal disturbances throughout their shift (i.e. loitering, unapproved breaks, etc.)
      • Cleaning vendor staff and in compliance with uniform policy and are well groomed
      • Sufficient coverage plan during high traffic time (i.e. lunch) and managers are breaking staff at times convenient to our operations
    • Create and maintain daily logs detailing all activities of the on-site cleaning services vendor
    • Act as a liaison between the USTA and the on-site cleaning services vendor to efficiently dispatch cleaning services staff where/when necessary
    • Perform daily inspections of assigned area to locate safety hazards and report to the Facility Operations Manager
    • Various duties as assigned by the Facility Operations Manager and Senior Director

    Qualifications

    • Previous guest or customer service related experience in a supervisory capacity
    • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
    • Available to work for the full duration of the US Open tournament
    • Must be able to work 12+ hour shifts and be available days, nights and weekends
    • Willing to work outdoors in various weather conditions and able to stand for extended periods
    • Personable and proactive team player with excellent communication skills
    • Remain calm and focused in a fast-paced environment as well as during stressful situations
    • Bilingual (preferred)

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