USTA National Tennis Center Inc.

  • US Open Loading Dock Team Member (Seasonal)

    Posted Date 3 months ago(3/29/2019 9:47 AM)
  • Overview

    It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 


    We are seeking Loading Dock team members to play an essential role in the US Open experience.  In this role, you will be responsible for delivering US Open packages and mail to all USTA offices and departments.    


    • Greet and guide all guests in a welcoming and friendly manner
    • Ensure non-smoking rules and other public safety concerns are responsibly handled and enforced
    • Respond to guest concerns respectfully and calmly
    • Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
    • Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
    • Manage and resolve conflicts by following the USTA policies and procedures
    • Deliver US Open packages and mail to all USTA offices and departments
    • Unload FedEx, UPS, DHL, and private carrier trucks daily and scan packages into in-house shipping/receiving software
    • Clean and organize USTA Loading Dock, Loading Dock Office, and the surrounding area
    • Other duties as assigned


    • Must be able to lift 50lbs+
    • Previous guest or customer service related experience preferred
    • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
    • Available to work for the full duration of the US Open tournament
    • Must be able to work 12+ hour shifts and be available days, nights and weekends
    • Willing to work outdoors in various weather conditions and able to stand for extended periods
    • Personable and proactive team player with excellent communication skills
    • Remain calm and focused in a fast-paced environment as well as during stressful situations
    • Bilingual (a plus, but not necessary)
    • Forklift experience (Preferred)


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