USTA National Tennis Center Inc.

Cleaning Area Director

Posted Date 1 month ago(4/28/2020 3:00 PM)
US-NY-New York


It takes the most talented people to put on the world’s greatest tennis event.  The US Open Tennis Championships are the highest-attended annual sporting event in the world.  Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe.  Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage.  With more than 720,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team? 


We are seeking a Cleaning Area Director to play an essential role in the US Open experience. 


  • Greet and assist all staff and guests in a welcoming and friendly manner
  • Supervise and coordinate all cleaning staff and services performed
  • Dispatch staff to designated areas in a timely manner
  • Uphold and enforce the grooming and appearance standards policy
  • Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas
  • Document all problems, incidents, and complaints each day and work with HR manager on resolutions
  • Maintain inventory of cleaning supplies and equipment
  • Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department
  • Provide daily cleaning assistance and perform various duties as assigned by the Facility Operations Department
  • Manage and coordinate all tasks of cleaning services staff in designated areas
  • Proactively troubleshoot cleaning problems as they occur and respond in a timely manner
  • Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards
  • Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
  • Provide assistance and direction when dealing with inclement weather situations
  • Provide staff for court and seat drying
  • Work with Sr. Manager, Facility Services on year end evaluations and hiring recommendations
  • Be familiar with NTC procedures


  • Bilingual Spanish (required)
  • Prior cleaning and supervisory experience within maintenance or cleaning operations or similar
  • Comfortable working in at height settings
  • Previous guest or customer service related experience
  • Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
  • Available to work for the full duration of the US Open tournament
  • Must be able to work 8+ hour shifts and be available days, nights and weekends
  • Willing to work outdoors in various weather conditions and able to stand for extended periods
  • Personable and proactive team player with excellent communication skills
  • Remain calm and focused in a fast-paced environment as well as during stressful situations


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