Who Are We

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 800,000 visitors, 100 million television viewers in the U.S. and 64 million online visitors, why not come and enjoy the thrill and excitement of working with our team?

The Role

This role is from: July 9, 2024 - September 27, 2024

This Position can be Remote between : July 9, 2024 - August 13, 2024 and September 10, 2024 - September 27, 2024. 

Manage the overall process/protocol/guidelines for all players in conjunction with USTA Player Services.

• Oversee room numbers and reservations alongside reservations staff
• Oversight of planning and execution of official hotel experience
• Arrival/departure experience
• Special Events - will liaise with staff managing these
• F&B/Dining operations and billing
• Transportation
• On property customer service experience
• On property troubleshooting
• Security
• Main point of contact for meeting space, banquet and player operations buildout with hotel prior to and during event
• Responsible for hotel staff scheduling

Logistics and Coordination:

• Oversee room numbers and reservations in coordination with reservations staff.
• Lead the planning and execution of the official hotel experience for players.
• Ensure a seamless arrival and departure experience for all players.
• Coordinate and liaise with staff managing special events.

Hospitality Operations:

• Food & Beverage/Dining operations, including billing processes.
• Manage transportation logistics for players.
• Supervise on-property customer service experience and address troubleshooting needs.
• Implement security measures to ensure the safety of players.

Event Logistics:

• Serve as the main point of contact for meeting space, banquet, and player operations buildout with the hotel both before and during the event.

Staff Coordination:

• Responsible for hotel staff scheduling

Who You Are

• Punctual and impeccably presented, adhering to shift attendance requirements and maintaining a neat, well-maintained uniform.
• Possess a positive demeanor and outstanding communication skills.
• Available to work the full duration of the onsite US Open tournament, including days, nights, weekends, and extended hours
• Able to work autonomously and collaboratively as part of a team.
• Bilingualism is preferred.

The salary for this position is $10,000. This position is exempt.