Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA? 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

• Serve as a direct report to the Chief Operating Officer, NTC; Direct Year-Round and US Open’s administrative processes to continuously develop and improve employee morale and business processes.
• Direct and oversee all full-time, part-time, and seasonal recruitment processes for the NTC
  • Manage full-time NTC Recruiter and Seasonal US Open recruitment team to ensure all positions are filled in a timely manner; all USO and Year-Round special event staffing needs are planned and filled in advance of start dates.  
• Work in collaboration with all NTC/USTA departments to ensure consistency amongst all areas of seasonal personnel management (payroll, record keeping, attendance, break periods, and uniform distribution, etc.)
• Solve complex conceptual and implementation problems by negotiating short/long-term goals with Senior Management
• Act as liaison for the USTA People+Culture department and communicate/administer all personnel policies, employee guidelines, NTC policies/payroll procedures, and staff training.
• Oversee front-end entries and maintenance of the year-round (1c7) payroll into the respective HR/Payroll systems (i.e. ADP ICIMS, etc.)
• Direct and oversee all employee activities to improve employee engagement. (i.e. culture committee, holiday gatherings, celebratory lunches, team bonding exercises, etc.) 
• Develop and maintain staffing templates for all departments.
  • Manage the tracking of seasonal payroll expenses against projected spending. 
  • Prepare year-end expense summaries post-US Open and provide to managers for analysis and for projecting performance versus budget.
    • Prepare a complete summary of expenses by area. 
    • Complete Financial Reporting utilizing ADP
• Oversee the maintenance of all seasonal recruitment and onboarding materials, such as applications and employee onboarding packets.
• Direct and oversee the annual US Open seasonal employee training program and staff uniform process.
• Direct and oversee the annual strategy for US Open seasonal hiring plans, inclusive of the internal hiring plan system developed in collaboration with IT and wage rate forecasts for each area.
• Oversee processing of data related to seasonal employees (i.e. data entry, ICIMS, ADP WFN, Talentwise) and verification of I-9 documentation, and employee background checks. 
• Manage and oversee updates to the staff database in ICIMS/ADP. This database includes:
  • Employees available to work non-US Open events.
  • Historical data on events worked, positions held, hours worked, rates of pay, performance evaluations, etc.
• Establish and maintain seasonal employee files and related confidential personnel records.
• Work with NTC department directors to update seasonal and US Open job descriptions annually.   
• Responsible for solving all Employee Relations issues at the NTC, including managing the Disciplinary process through Termination.
• Other duties as assigned by the Chief Operating Officer of the National Tennis Center or Senior Director, Talent Acquisition

• A bachelor’s degree in HR or Business Management is required
• 6+ years of HR experience; certification in SHRM is preferred
• 5+ years of recruiting, high-volume hiring/onboarding at all levels; preferably in event operations, sports/sporting events, hospitality, or recreational facilities
• 5+ years’ experience with managing HRIS systems (iCIMS preferred)
• 3+ managing HR/Recruiting full-time, part-time, seasonal direct reports
• Must be willing and able to work evenings and weekends (onsite) for NTC special events and 7 days per week (onsite) during the US Open
• Excellent organizational, interpersonal, and communication skills
• Strong managerial skills and demonstrated experience leading successful recruitment teams
• Ability to work in a high-pressure, fast-paced environment
• Ability to apply strategic marketing and advertising skills to achieve year-round and seasonal recruiting goals
• Must have significant hands-on experience managing payroll systems & processing payroll onboarding
  • Advanced payroll/time & attendance management experience in ADP WFN
• Proficiency in MS Office and Google Suite; Advanced Excel (ability to create formulas, run macros, and run v-lookup formulas is a must)
• Position is considered exempt; position is designated as "hybrid/flex" and allows for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.
  • This position is onsite from April through September and hybrid from October through March (3 days onsite/2 days remote).

• Comprehensive benefits designed to meet your unique needs:  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and two paid recesses.
• Plan for your future financially and professionally:  401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available. 

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.